Return & Exchange

We are very sorry to hear that our products did not meet your expectations! Before you return your items to us, make sure you read our Shipping & Returns Policy.
Your products must be in their original conditions. Make sure they are clean, unworn and with all tags attached. All returns without red lace will not be accepted.
Your products must be returned within 5 days from the moment you received your order.
If your product is damaged, make sure to attach photos that clearly show the defects.

Return Policy

All items must be returned in their original condition – clean (please pay attention to makeup or deodorant traces), unworn and with all tags attached – together with the original package (red box and brown box).All returns without red lace will not be accepted.
Returns that do not meet our policy will not be refunded.
You have 5 days from when you receive your order to return your purchase for a refund if you’re not happy. Please note that no returns will be accepted after the 10 days free return window.
When asking for a return, please make sure to flag all the items you want to return. Only the items selected during the return process will be refunded. If you have to return items from multiple orders, please request a return for each order separately.
LSP monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Returns will be paid by the customers in any countries.
Please note that all duties, taxes and shipping fees are paid by the customer and are non-refundable.

How to Return Your Shipment

• Make sure that the items you want to return meet the quality requirements specified in this policy.
• Attach some photos if your product is damaged or defective and choose the reason why you are requesting a return.
• Contact us for the refund type.
• Send the return request.
  Please note that it may take up to 5 business days for our team to provide you with a status update regarding your return request.
• If your request is accepted, carefully place the items and the invoice for the order in their original packaging and apply the shipping label you have received via email on the box.
• Send the package to us.
• Once your package is received, the products will pass through our quality check process.
  Please note that his operation can take up to 5 business days.
  If the return matches our criteria, you will receive a notification and your refund will be processed.

Getting a Refund

The refund will be made within 10 working days upon reception of the return and if all the conditions mentioned in the return procedure are met. Please note that due to the current situation, refund processes might be affected by delays.
Please note, the refund will be issued on the payment method used to purchase your items on our website.
Once your refund has been issued, it might take up to 10 business days for you to see it in your statement.
Please be aware that we don’t receive orders from any online gift cards.
If you have questions about your order or need further assistance, please contact us at the following email address: info@quartierouge.com. Our customer service team will be happy to help from Monday through Friday at the following times: 9.00 am – 17.30 pm.

Exchanges

We don’t offer an exchange service through our website www.quartierouge.com. To order your new items, style or color, we kindly ask you to proceed with the return and place a new order.